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Debbie A

1 reviews | Active since Dec 2015

20 Aug 2020, 13:08

Vodacom staff *********** to sell new Huawei phones

During my upgrade from a Huawei P20 to a Huawei P40 lite, the staff at Vodacom promised me that all my apps will work on the new phone via Findora. Useless to say after using it for a while, the most important ones do not work. Now I am sitting with a new phone packed away in a box, using my old P20. If that wasnt enough, Vodacom staff decided they will upgrade one of the cell numbers on my contract automatically. 5 Long phone calls and almost 2 weeks later I hope that the number has been cancelled. If I was given the correct information about Findora and the new Huawei phones at Vodacom I would have never taken it ....because there is only a dummy in the shop I must believe the sales person - now I am sitting with the useless phone for 24 months and the agent got a sale. It makes me sooooo anry.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2020, 14:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team