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wilma.luczyn wilma.luczyn

1 reviews | Active since Nov 2016

03 May 2021, 12:21

Vodacom staff ***********

I app**** online for 2 cell phone contracts. Both contracts have been approved as delivery adress and details were confirmed. Vodacom promises 2 to 5 days delivery. Which is a lie. According to the agent's i have to wait 48 to 72 hours for some confirmation department to contact me first but it has already been confirmed. Please explain the logic. Vodacoms staff keep passing the bucket. What do i do now as first i was promised a call today and then 72 hours later. Your staff needs training and stop lying

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Replies (2)
Vodacom
Vodacom's reply03 May 2021, 14:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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wilma.luczyn wilma.luczyn's update03 May 2021, 15:02
Reviewer Update
Desr Vodacon
Please advise when you advertise next day dekivery which never happen and 2 to 5 days delivery never happens as well. How many times do you want to confirm details as it were done yesterday already? Still stupid I see