Vodacom staff ***********

I have completed a sim swap at your N1 City Vodacom outlet. I was in the store again this morning and was assured the sim swap has been completed. I was told yesterday it would take 24 hours, this morning I was told 48 hours then your call center agent says 3 hours. My call this morning to your call centre agent at about 11:49am, I again explained my dilemma, she put me on hold for about 5 minutes before I hung up.<br> <br> Yesterday I also called the call center and was informed that I acquired a pre paid sim instead of a contract sim Hence my visit to the store this morning where I was assured it is a contract sim.<br> <br> Is this how loyal customers are treated. On top of it I have to pay for a sim card which sell for R10 in most supermarkets and i had to pay R70.<br> <br> I expect a call in the next 2 hours and have my sim card sorted or I will port all my contracts to a provider that is more competent. I can be reached on ***.<br> <br> The sim swap number in question is ***