Vodacom staff ***********, 0% customer service

In the beginning of February 2016, I called Vodacom to notify them that my phone had been ****** & also to get assistance with an upgrade. It is 29 days later and each time I call to ask for progress on my upgrade I am transferred from customer service to the upgrades department to sales department with no answer or solution. No one has taken accountability and there is no professionalism whatsoever. At some point an agent said I should go to a vodacom store and guess what the Southdale branch couldn't assist me because my number has been moved to some or other new system and no login details were provided.<br> I have been a Vodacom subscriber for over 10 years that is over 120 months and this is what I am faced with.... If I do not pay I am cut off. What does a loyal customer have to do to get assistance and a resolution?<br> I have never ever been faced with so much incompetence. I have called so much I have even reached my limit on your call centre. Everyone should do themselves a huge favour and choose an alternative Network. No one deserves such treatment. Train your staff, fix your internal systems and be the world class network you advertise to be.