Vodacom staff have NO respect for their customers

Good day, I am writing this to express my shock and horror at the bad service received at Vodacom and more specifically about the lack of respect that vodacom employees have for their customers. I upgraded to an iPhone 6 was done on 08 August 2015. I had used the phone for a few weeks, approximately 2 weeks, when I had noticed recurring problems:<br> 1. There was a crackling noise during incoming and outgoing calls<br> 2. The network was continuously down - No service<br> I handed my phone in for repairs on 15 September and I received it on the 25th with more problems than when I handed it in. When I reported it to the previous handlers, there was absolutely no concern for the fact that I was without a recently upgraded brand new cellphone. The staff at vodacom are extremely unhelpful - I spoke to approximately 5 in total and the irony was that I received atrocious service from 3 of them on national service week. My phone was handed back for repairs on 23rd October. I received no update on the progress- I emailed Stacy Chetty enquiring the progress on repairs on 03 November and have not received a response to date.