Vodacom Staff **********ly opening account in client's name

Vodacom employee **********ly opened an account in my name, Vodacom confirmed it (Have it on recorded conversation). I have called them on numerous occasions, they have refused to refund the money deducted from account account as a result of this ********** activity, instead they closed the query without resolving it. This is theft and Vodacom is complicit because their supervisors know what their employees are doing and they protect them. I am going to lay theft charges.Ref number 1- ********** **********