Vodacom staff do not know what they are doing.

I have been struggling since July 2023 to do a contract reversal and cancelation. In June 2023 a sales person from Vodacom contact me and offer to upgrade my cell phone contract that was expiring in August 2023. I clearly explained to him that I am not interested in a upgrade since I am waiting for the contract to expire so that I can cancel it and then I can take out a new contract where I can import my exciting prepaid number. The sale person told me that I can still import my prepaid number when I upgrade my contract, I must just go to the Vodacom shop when I receive my new phone and they will do the import. So I took his advice and excepted the upgrade. On receival of the new phone I went to the Vodacom shop and not to my surprise the people at the Vodacom shop told me that they can not import my prepaid number. I contact Vodacom and requested a contract reversal and returned the phone as per their process. After numerous calls over 3 month and after they wanted to charge my account with R6,150.82 for a phone that I had returned I finally got the contract reversal done. Now I am struggling with them to get the cell phone contract cancel and a refund for the money that they have deducted from my account since August 2023 for a contract that have not been in use.

Vodacom customer service is useless they do not know what they are doing, you can never speak to the correct person and everything needs to be escalated to some other department. I have been with Vodacom for 20 years witch obviously does not mean anything to them. The only time they ever returned my call was after I canceled my debt order to prevent them from deducting the amount of R6,150.82 from my account for a cell phone that they already got back but they never loaded it on their system.