Vodacom staff cover up for their ********** colleagues

Vodacom sent me an email to say that they are processing a request for cancellation. I immediately called the call center as I had no made this request and as the owner of the line and contract, no one but mysefl has the authority to do so. I was told by Mpho at FTTH that one of her colleagues processed the cancellation but she refused to give me the colleagues name (therefore covering up for this person who was a participant in a potentially ********** act) She also refused to tell me if the person who had **********ly cancelled the account had added any other products **********ly (like a cell phone contract) She refused to help saying that someone who phone me back. This has not been done!!!