Vodacom staff clueless and useless

I had a contract with Vodacom which ended in 2014. I then ported the number to prepaid in 2014.<br> Today I am trying to block that number and I am being told that it was not ported to prepaid and I must go to the nearest vodacom shop.<br> <br> Why is it that the incompetence of the vodacom staff constitutes an inconvenience on my side and secondly and I am being reffered from one consultant to another who are clueless and very rude. The accounts department says the number is prepaid, the prepaid dept says its a contract so basically no one can help me.<br> <br> The number I am referring to is ***