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KR
Kumaran R

1 reviews | Active since Aug 2018

24 Nov 2024, 09:34

Vodacom Staff Cheating Patrons out of special offer deals

My wife went into Vodacom yesterday 23rd November 2024 to buy a Honor X8a pad for our Anniversary.

We saw online that Vodacom had the Pad advertised for R2799 on special save R500.

In store there was an issue with payment which ended taking over an hour.

The sales assistant Thandeka explained that the price isn't linking to the product or something along those lines.

My wife was told that the special has ended and therefore the price is R3300.

My wife excited about her new tablet that she has been saving for all year didn't debate and paid the R3300 inflated price.

We later found out that the special is still running and my son and daughter each bought the Honor X8a pad last night and this morning for the special offer of R2799...???

I find this to be really upsetting as my wife has 5 contracts with Vodacom and now we bought 3 additional Tablets cash only to be cheated out of the special offer.

Yes being long time Vodacom supporters my kids still bought both there tablets from Vodacom after finding out my Wife was Cheated out of this special.

They informed me that the special is still running.

Seriously disappointed.

0
Replies (3)
Vodacom
Vodacom's reply24 Nov 2024, 11:16
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KR
Kumaran R's update27 Nov 2024, 21:02
Reviewer Update
As usual big business sends a quick response from your generic or an AI generated response from your "Customer Website Team".

Still no feedback or response from a real living breathing human being like promised.

Days or weeks will pass and I'll get infuriated and respond with another nasty review or message due to the lack of customer service and satisfaction.

Now I'm the "sad, frustrated, infuriating little customer that can't just accept things for what they are."

Thanks again for spoiling my Anniversary for my wife.

Hope the R500 keeps your Hund
KR
Kumaran R's update05 Dec 2024, 13:39
Reviewer Update
I received a call today from someone at Vodacom's Hellopeter team.
I'll
I was questioned about my purchase mentioned in my review and was told that I was at fault.

I was informed that the special was online.
It was not stipulated anywhere that it was an online special. It simply states Vodacom has it on special for R2799 as is still advertised on the internet.

I explained that Thandeka at the Pavilion branch said that the special is over.
Why if it was only online didn't she tell my wife that it was only an online special.

My wife like my 2 kids did would have purchased the Tablet online for R500 less if she was informed that it was an online special instead of being **** to and told the special ended.
This is why she purchased it for the inflated price without questioning further only to find out later it was still on special.

Why tell her it wasn't on special? Why lie???

Now I have Vodacom hellopeter team telling me it's my wife's fault .

I did end the call because the Vodacom person was not listening to me but telling me otherwise or clarifying why their Staff deliberately lies and mislead my wife.
Now I see they have closed out the issue without any closure or action.

Same old Vodacom.
Well done.
You **** to and ****** another customer and made it their fault.