1 reviews | Active since Dec 2017
Vodacom staff Cape Gate Mall no customer service
On Saturday 16.12.2017 I went to cape gate shop opposite checkers and app**** for contract x2 phones, Luke shop assistant said he will call same day if not Sunday I waited Wednesday I went back to require Lady assistant asked me "MAM WHO HELPED YOU? (with an attitude as she was most prob tired due to extended hours) I said " well a young guy but I don't see him" her reply "mam there's a young man next to me, one at the door, one over there WHO HELPED YOU !" with very annoyed voice... so the guy that actually assisted me laid face down on the table my reply to her was "if only I could see his face I would be able to tell you" she then ordered him to lift his head from the table he came over and again questioned me if I was sure he was the guy that helped me with my application by this time I am wondering WHY IS IT SO IMPORTANT TO KNOW WHO HELPED ME ?! surely anyone can trace the application on the system! He went to the back only to find that my application still in the "in"tray nothing has been captured. people in wrong positions , wrong industries they should rather go study and obtain qualification + jobs in positions they would be happy they def shouldn't deal with clients I walked out asking them to cancel my application cause looked as it was a lot of effort and trouble . that they don't need my business.. no one apologised the lady with attitude rather chatted with her co worker on his sinus problem I hope for their sake my application has been cancelled as I already took out new contracts with mtn approved remember its xmas I wanted to give the phone to my kids as gifts for hard work this year
not making use of Vodacom ever again, I even changed to MTN after this incident Lizel
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Lizel
Please be advised feedback has been provided to you via email.
Regards,
RJ
Dear Lizel
Please be advised feedback has been provided to you via email.
Regards,
RJ
