IT
Ikraam T

1 reviews | Active since May 2018

07 May 2018, 10:00

VODACOM STAFF BLAMING THE CLIENTS

i made 3 calls to vodacom regarding my account and loss of airtime and data and all 3 times the people at the call centre gives me different stories. we are fed up with this network provider taking so much money from us but does not deliver the service. AND STILL HAVE THE AUDACITY TO BLAME THE CLIENTS WHEN MILLIONS COMPLAIN. I REQUEST SENIOR MANAGEMENT TO CONTACT ME BECAUSE IF THIS ISSUE IS NOT RESOLVED I WILL TAKE IT UP ON ALL SOCIAL MEDIA PLATFORMS. REFUND ME FOR THE MONEY TAKING DUE TO VODACOM BEING *********** AND DAYLIGHT ******S OF THE PEOPLE OF SOUTH AFRICA. WHEN REQUESTED A REF NUMBER ON SATURDAY IT WAS NOT EVEN GIVEN

0
Replies (2)
Vodacom
Vodacom's reply07 May 2018, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

IT
Ikraam T's update08 May 2018, 11:09
Reviewer Update
VERY WELL DONE 24 HOURS LATER AND YET NOBODY FROM VODACOM HAD THE DECENCY TO CALL ME BACK AFTER RECEIVING THE REPLY HERE AS WELL AS RECEIVING A SMS FROM VODACOM CUSTOMER CARE MOENIER DE VRIES STATING THAT I WILL BE CONTACTED SHORTLY AND STILL NOTHING. VODACOM PLEASE GET YOUR ACT TOGETHER AND IF YOU CAN'T GIVE CUSTOMER SERVICE REFUND ME FOR WHAT WAS TAKEN FROM ME. WE PAY A LOT ONLY FOR THE SO CALLED BEST SERVICE PROVIDER TO TAKE WHAT IS OURS AND HAVE NO WORK ETHICS WHEN WE CONTACT THEM