VODACOM STAFF AT CUSTOMERS SERVICES DOES NOT UNDERSTAND MY PROBLEM

<p>During 2013 I took out a Wi Fi Data contract from Vodacom on a special. The special was 2GB data for 12 months with a router. When this contract came to an end I took out a new contract from Vodacom for 2GB data per month. I did this online and I never got a router for I had my router from the first contract. On my monthly bill for Tel no ********** 773 I am billed R39.00pm for a handset. I have tried to sort this out since 5 Jan 2017. oN 5/1/2017 @ 13:11 I spoke to OLGA at 082111 who has put me through to antoher section, I told my story to 5 different people, then I got to Andrew at accounts @ 15:58 I spoke to him, he said he will escalate the query and someone will call me back within 48hrs. On 10 January 2017 nobody contacted me, so I called again. I then spoke to Kunzula at accounts who told me there was no reference of my calls, that is why no one called me back. She told me then she will logg a new request and someone will call me within 48 hours. I got sms's from Vodacom promising someone will call me back within 24 hours, so I firstly do not understand that the queries was not logged. Then I had a call from David from Vodacom, he told me to hang on and after hanging on for about 45 mins, I still had not response therefore I just put the phone down, he never called back either. I am still sitting with the problem and I do not have the patience to go through this again. Firstly, I went through this a month ago with the same account when Vodacom made a mistake to give me R110.00 airtime on this same account. After going through the same pattern, I only got to speak to someone who could help me, after I lodged 2 complaints with Hello Peter. Now I have the same problem again. When the people at customer services cannot help you they either put you back on the system and you have to tell the problem to how many others which do the same, or they do not escalate the problem.</p>