MK
Melt K

1 reviews | Active since Jun 2018

02 Jun 2018, 16:59

VODACOM STAFF ARE INDIFFERENT AND ***********

I have been unable to access my vodamail e-mail since Thursday (today is Saterday). Over the course of 3 days I have spoken to no less than 8 people. These people were seemingly indifferent to my problem which had been created by Vodacom when they either deactivated or deleted my e-mail account. Despite various promises that the issue had been resolved it remains unresolved as I write this on Saterday afternoon at 16h41. At least 3 people promised to call me back to check whether the issue has been resolved but they never did. One one occasion after I rated their service as poor I was called by a woman. While I was busy explaining my predicament the connection failed. She did not call back. It is clear that the staff employed by Vodacom are *********** and in addition indiferent to their customers needs. I have 4 accounts with Vodacom.When these accounts expire I shall move to another company.

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2018, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team