1 reviews | Active since Jun 2018
VODACOM STAFF ARE INDIFFERENT AND ***********
I have been unable to access my vodamail e-mail since Thursday (today is Saterday). Over the course of 3 days I have spoken to no less than 8 people. These people were seemingly indifferent to my problem which had been created by Vodacom when they either deactivated or deleted my e-mail account. Despite various promises that the issue had been resolved it remains unresolved as I write this on Saterday afternoon at 16h41. At least 3 people promised to call me back to check whether the issue has been resolved but they never did. One one occasion after I rated their service as poor I was called by a woman. While I was busy explaining my predicament the connection failed. She did not call back. It is clear that the staff employed by Vodacom are *********** and in addition indiferent to their customers needs. I have 4 accounts with Vodacom.When these accounts expire I shall move to another company.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
