EG
Emelia G

1 reviews | Active since May 2016

29 Jul 2019, 08:16

Vodacom staff are *********** inefficient and dishonest

NO STARS! My cellphone and WiFi/fibre line was suspended on Friday. Payment was done on Friday afternoon and employees at the Vodacom store at Cape Gate and the call centre promised that the cellphone will be connected within the hour but fibre the next morning. Later that evening, still no cellular network had to call and get it sorted but no data on cellular. The Saturday still no cellular data or WiFi, called call center over 10times and every time the agents will say line suspended they will escalate to legal, I never received honest information and some agents called back and said connectivity in a few hours but Sunday was the same dishonest and inefficient service and now it’s Monday and still no WiFi connection. Staff at Vodacom are apparently ***********, inefficient and dishonest.

0
Replies (5)
Vodacom
Vodacom's reply29 Jul 2019, 10:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EG
Emelia G's update29 Jul 2019, 16:22
Reviewer Update
It’s 4.20pm and still no WiFi and no contact from Vodacom regarding my complaint.
EG
Emelia G's update29 Jul 2019, 16:22
Reviewer Update
4pm
EG
Emelia G's update30 Jul 2019, 12:06
Reviewer Update
It’s Tuesday afternoon and still no WiFI, I have been waiting since Friday for this to be sorted. Vodacom doesn’t value customers and service levels are atrocious.
EG
Emelia G's update30 Jul 2019, 14:48
Reviewer Update
Still no WiFi or assistance from Vodacom