Vodacom STAFF are ***********

I contacted Vodacom in the beginning of 2024 to get Fiber installed at my new apartment on the 1st of Feb. Having heard NO FEEDBACK from Vodacom, I opted to contact them 3 days before the move to confirm that the Fiber was going to be installed only to find out "No sir, there is no Fiber in your area". These were the words that I was greeted with from the Vodacom Customer care rep.

So Vodacom won't contact me to tell me there is no Fiber, I just need to smell that there was nothing. Never mind the fact that original sales rep was able to find my address and confirm that there is Fiber!

Anyway so once I moved in I asked the neighbors who their Fiber was with, only to find out that they are with Vodacom! I then called the Vodacom call center again and got a NEW Sales order for Fiber. Two weeks later, I called Vodacom AGAIN only to find out that there was a 'data capturing' problem on my order. He then advised me that the ONLY process that I can follow is to capture ANOTHER SALES ORDER!!

I then asked to be transferred to a manager so that we can get this escalated and resolved, to which I was answered, 'Sorry sir, this is our process. I cannot escalate you'

Eventually I get transferred BACK TO SALES only to find out what is happening actually happening with my order is that my ID DOCUMENT that was uploaded to THE VODACOM PORTAL was missing. But no, DO NOT EXPECT vodacom to contact you and tell you that this document is missing or not correct or whatever. You NEED TO CALL THEM AND FOLLOW UP ON YOUR OWN.

Okay sent the mail to *** with my documents only to hear that its going to be ANOTHER 3 WEEKS before my fiber is installed.

NO VODACOM! THIS IS ****ING STUPID. I ORIGINALLY APP**** IN THE BEGINING OF THE YEAR FOR MY FIBER, NOW WE ARE APPROACHING MONTH 3 AND I NEED TO BEG YOU GUYS FOR FEEDBACK! PLEASE CAN A MANAGER CONTACT ME SO THAT WE CAN ESCELATE THIS ****** MESS