MY
MIKE Y
1 reviews | Active since Sept 2023
18 Sept 2023, 11:57
Vodacom - *********** staff
Someone has opened a *****ulent Vodacom account under my name. In order to open a Vodacom account, they require FICA documents. An account has been opened *****ulently under my name and Vodacom refuse to look at the FICA docs to ascertain who the real person is that has opened an account in my name.
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Replies (3)
Vodacom's replyOfficial
18 Sept 2023, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2023, 12:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per EC-1M9R-1OA1V8 , our records indicate that ***** was confirmed, number cancelled and relevant credits processed. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2023, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per EC-1M9R-1OA1V8 , our records indicate that ***** was confirmed, number cancelled and relevant credits processed. Regards Consumer Website Team
Best regards,
MY
MIKE Y's updateReviewer Update
20 Sept 2023, 12:46Thanks for your assistance
MY
MIKE Y's update20 Sept 2023, 12:46
Reviewer Update
Thanks for your assistance