Vodacom srugles to converta contract.

My Father passed away on 22/06/2018 He paid for my mothers account. When he passed the bank stooped all transactions on his account. My mother then went to vodacom to pay the outstanding amount for the month. She asked them if she can please make her contract to prepaid, they said no problem at the end of the month her number would be on prepaid, but they have disconnected her number from the network. She did pay for the month. WHY DID VODACOM PUT HER NUMBER OFFLINE IF SHE PAID FOR THE MONTH ? Then Vodacom called her and said that they will give her a new contract for 2 years, all that she need to do is to sign the contract deal. She does not want a contract, she just wants her number to be on a prepaid. She have even offered to pay the exciting contract till it expires in September. How hard is it for Vodacom to understand this. She have called many departments in Vodacom , no one seems to understand what she wants. Does any body at Voadcom understand to help us to resolve this problem ?