Vodacom: SR*** NoReply(2-PY3QFMV).- *For CANCELLATION OF FIBRE*

I moved house and gave vodacom 30 days notice as stipulated in the new house the technician came out and installed activated the old router which worked for a month 2 weeks ago my wifi goes off and when I queried as to why i was told I needed a new router of which the technician was supposed to have installed when he came out. A new router was sent via courier and I called immediately to have it configured and activated which the consultant promised me will be up within an hour that unfortunately never happened. 2 weeks of me calling everyday trying to get this resolved every manager and consultant promised to have this escalated and provide me with feedback of which I received no luck I now have requested a cancelation and was told it will take 30 days no sorry , no regard to try and retain me as a customer nothing and I have been a loyal customer of theirs for over 20 years with all my services with them I am deeply appauled and saddened as to how the service has gone to the dogs in the past years. No care for customer service or even assistance been given. I highly recommend vodacom relooks at the people they hire and the service they give. I have canceled all my services with vodacom and have received amazing service from thier competitors. Do better