Vodacom Springs Mall treated me like a ********

<p>Who this may concern!</p> <p> </p> <p>My dad passed away in feb 2017.he owned two contracts with Vodacom.my mum stay alone in a house and needed the phone for emergencies. She visited the springs branch eight time in four months to change the contracts to pre-paid. The last month Vodacom restricted the phone to only receiving call’s. Vodacom head office refer us to go to the springs branch and go pay the amount of R2558.46.The shop will do the needed documentation. Friday afternoon(11 aug) about 15h00 myself and mum went to the shop to settle the amout.The consultant informed us that it will take four hours and the phone will be ready for pre-paid. Vodacom will send a sms to confirm.saterday morning(12aug) the phone was still blocked and my wife phoned Vodacom help line. They did not received any documents and ask that we visit springs branch again.My wife phoned the branch and spoke to the manager and the consultant. He told her that he never told me about the four hours and that I am lying, The manager told her because of the weekend it will not help going in.Myself and my wife went in at around 15h00.The consultant agreed that he told me to wait four hours(yes I was a bit upset but who will not be).he them told us that he don’t know what to do any more and the manager refuse to assist or speak to us. My wife then ask the consultant to phone Vodacom head office and they guided him through the process. During this time the manager phoned for security. Myself took a small video clip of the incident because to us this were a big embarrassment .(time 15:24)</p> <p> </p> <p>We left the shop with a ref number but feel that the staff and manager are *********** in doing what the owner of the shop expected from them. The hole incident I am sure are on the shops cctv cameras. Like to add that I also took pics of the over worked staff on there phone.</p> <p> </p> <p> </p>