JA
Jackie A
1 reviews | Active since Dec 2019
25 Mar 2021, 10:30
Vodacom Springs Mall - Terrible Service
My Son went through the traumatic experience of having his cellphone ******. It is a week later and we are still unable to get an answer from Vodacom or their insurance as to when the handset will be replaced. This is terrible service. I have to keep phoning the store as well as the insurance. No conclusive answers given. Vodacom insurance is expensive......this provider is unreliable,, think twice before taking out a contract or insurance with Vodacom Springs Mall
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Mar 2021, 10:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2021, 10:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JA
Jackie A's updateReviewer Update
26 Mar 2021, 09:37Surprise surprise, another day and still no feedback from Vodacom. Another phone call to Springs Mall, another email to the insurance company, the branch and customer care. Still no resolution. Just being ignored by Vodacom. Any suggestions on how to escalate this?
JA
Jackie A's update26 Mar 2021, 09:37
Reviewer Update
Surprise surprise, another day and still no feedback from Vodacom. Another phone call to Springs Mall, another email to the insurance company, the branch and customer care. Still no resolution. Just being ignored by Vodacom. Any suggestions on how to escalate this?
JA
Jackie A's updateReviewer Update
30 Mar 2021, 14:30Sadly it is now almost 2 weeks with no solution to the claim. Vodacom is waiting for Finrite, Finrite has system issues. In the meantime my son cannot do his internet banking, cannot pay his accounts, medical aid or car insurance. Surely this is unacceptable to Vodacom and Finrite. Do they really not care how they affecting their customers. A cellphone is an important part of a persons life especially for people working in retail who work 24/7 and cannot get to banks. False promises is all we get. Finrite was supposed to call us yesterday, nothing. Vodacom just tells us to wait for the insurance company. Wow people..........steer clear of Vodacom insurance unless you are happy to be without an handset for 2 weeks if something unfortunate happens.
JA
Jackie A's update30 Mar 2021, 14:30
Reviewer Update
Sadly it is now almost 2 weeks with no solution to the claim. Vodacom is waiting for Finrite, Finrite has system issues. In the meantime my son cannot do his internet banking, cannot pay his accounts, medical aid or car insurance. Surely this is unacceptable to Vodacom and Finrite. Do they really not care how they affecting their customers. A cellphone is an important part of a persons life especially for people working in retail who work 24/7 and cannot get to banks. False promises is all we get. Finrite was supposed to call us yesterday, nothing. Vodacom just tells us to wait for the insurance company. Wow people..........steer clear of Vodacom insurance unless you are happy to be without an handset for 2 weeks if something unfortunate happens.