Vodacom spoiled my Christmas thanks to their poor services.

I had the worst Christmas because of Vodacom's empty promises. I upgraded my contract online and they've promised to deliver it in 3 to 5 days, to day is the 31st I have not received it. Vodacom is blaming RAMS (Courier campony) and they blame Vodacom for releasing it late. Even after all that they are not willing to make an exception and deliver it on weekend. What's worse I've been with them for over 15 years and they still treat me like this. Their operations manager together with their after sales division deserves to be fired. You don't make a commitment to your customers and when you don't meet it, you don't take responsibility nor even meet the customer halfway.

Probably to them I'm just one customer, but they've messed up my Christmas, I've planned my travelling around their promises and I ended up travelling with an unreliable phone. All I wanted is for them to deliver in 3 to 5 days as promised.