GH
G H

1 reviews | Active since Jan 2011

08 Feb 2016, 11:42

VODACOM \SPECIALS\"- CANCELLLATION CALL CENTRE LIES"

At the end of my 2 year contract with Vodacom, I phone in on the Cancellation Line and was offered this special of Flexi-55. I was serviced by Lydia Bowels, and when asking her may I at ANY TIME CANCEL this Flexi-55 option (whether it be a month or six months from now), she said YES. There was NO MENTION of this being ANOTHER 2 Year Contract. <br> Now when I want to cancel, their systems are \OFF LINE\", which means, Here The B-S Starts!!!!<br> I spoke to Mpho today (08/02/2016), and I'm too afraid to phone in again when their system goes \"back on line\", because I won't be guaranteed that my matter will be resolved. And my request to get the recording with Lydia Bowels (which happened on 23 Jan 2016), might never be received. <br> <br> I do not desire any B-S, and would just like to Cancel this Flexi-55 option, as all I can do with my phone now is make calls and receive sms (in that case, I might as well dig out a Nokia 3310)!!!<br> <br> All I ask is just to CANCEL this \"Offer\", I don't need to add this on a Fighting Schedule. "

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2016, 13:44
Official
Hello GH02,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Regards
Vodacom Consumer Website Team