Vodacom speciality- passing the buck

I wrote a comment last night regarding poor service from Vodacom. I got a ‘response’ this morning which is clearly automated. Just when one thought service could not get worse, it collapses into an all time low! I received a text with information I know - which is only part of the story. Then sending a number for me to call to ‘amend my order’! So no one at Vodacom actually investigates complaints - I suppose they earn too much money from exorbitant data fees to actually have any concern about their customer. Clearly nobody actually looked at the nature of my complaint - which is all on record. Pure laziness and appalling customer service.