CP
Colin P

1 reviews | Active since Jul 2021

13 Dec 2021, 17:06

Vodacom 'special offers'

Beware of telemarketing from companies representing Vodacom, as I agreed to a 'Special offer' as a REWARDS customer, whereby I was offered double the data at the same rate I was paying. This did not materialize and despite refuting this they now inform me that my dispute is invalid. I had to make numerous calls and even went into a branch but they could not assist. In the end I was told that I should cancel the contract if I am not satisfied. The point is that I would have gone for a fibre option at the time, but the starting specials in my area are no longer valid:(

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team