VODACOM SP - SHOCKING SERVICE

I signed up for a home fibre subscription in February 2025. I moved into my new home and couldn’t wait to get connected.

Today is the 21st May 2025 and my fibre has still not been activated/connected. I have received 4 service request numbers during this period, each and every time I speak to a different call centre agent. Spoke to Nundumiso (cancellations) now and she advised she has escalated this as a “high” priority issue. I have never ever had such poor service from a service provider. Vodacom Customer care is non existent and not to mention the Vodacom External Dept: Brian Sambo.

I currently have 3 running contracts with Vodacom, hence the reason I signed up for home fibre, but they have been nothing but slack and quick to close the ticket either stating that the customer has been connected (which is an absolute lie). So, so disappointed. Vodacom has always been one of the best, unfortunately I no longer agree. I am left with no other option, but to escalate this to ICASA as well as the consumer complaints of SA.