Vodacom sp refuses to cancel application

Somewhere in the week of the 9th of March I finally agreed to take out a new tablet contract with a Vodacom Service Provider called REWARDS. Zahira promised me delivery would take place in 3-5 working days. I was away on business the week of 16 March. When nothing had happened by Friday 20 March, I called Vodacom as I was concerned I may have been ****med. Fortunately no ***** took place, I was only informed that the application was \incomplete"and Zahira needed to finalise it. Vodacom duly provided me with Zahira's name and a telephone nr. Bavisha answered but declined putting me through to Zahira stating she can only make calls"