1 reviews | Active since May 2017

26 May 2017, 09:03

Vodacom SP **********

<p>I have had a contract with Vodacom for -/+ 2 Years. In this period I was migrated from Autopage to Vodacom when Autopage went under. Vodacom proceeded to load my contract onto someone else's profile and insist that I am liable for the account. They are quick to disconnect me when the account is not paid, but refuse to give me access to my contract. They keep saying when I call or I am instore, I have no rights as this is a Corporate account (SP Indicator says this). Absolute rubbis.h!! Due to this I have been trying to cancel my contract which they refuse to do as they state I am not the account holder, yet I have to pay the bill monthly. I have made contact with Customer Services, been instore, ********** and have bee completely ignore. When you go instore and I add you are irrate, they was you to leave because dealing with a customer that is getting no service is obviously not part of their job description. Pathetic, I cannot wait to get a contract with another service provider.</p>

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Replies (4)
Vodacom
Vodacom's reply26 May 2017, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 13:57
Official

Dear Natasha,

Your query has been resolved.

Regards,

Cassandra

's update29 May 2017, 19:25
Reviewer Update

Good evening,

This query has by no means been resolved!

I am not sure who is feeding you this information.

I'd appreciate further feedback!

's update31 May 2017, 12:58
Reviewer Update

Good day,

I am still waiting on feedback to this query. I received one phone call from an agent wanting to confirm what the problem is and after that I have heard nothing back. Still waiting on 1) SP Indicator resolution to reflect as a Private Entity 2) Cancellation Quotation in order to Port out of this Contract =, due to lack of service