1 reviews | Active since Aug 2017

03 Aug 2017, 06:08

Vodacom Soweto

<p>I lost my phone on Friday, have been trying to get help from Vodacom to do a sim swap cause I urgently need my numbers. But they not bothered by my problem. I went to Vodacom in Jabulani mall they sent to Maponya mall. All I managed to do at Maponya mall was to block my phone. Then they said i must go to Jabulani mall branch. Both branch's lack the verve to help.</p>

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Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 14:25
Official

Dear Thandeka Khumalo,

Thank you for your patience.

I've responded to you via email.

I do apologise for the late response and bad service received.

Regards,

UW