TZ
Tshepo Z
1 reviews | Active since Jun 2024
04 Jun 2024, 07:26
VODACOM SOUTHGATE
My sister bought a samsung A52 from a vodacom shop at the southgate mall. She sent her phone to the same store for repairs in February and it's June now, when ever we ask about the phone we are told that the phone is with the repairs department. We called the repairs department and they said they would call as back but they didn't. It's been service failure after service failure and know one that we spoke to regarding this issue has kept their SLA that they promised my sister.
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Replies (2)
Vodacom's replyOfficial
04 Jun 2024, 08:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2024, 07:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/06/04 at 12:38:21 and at 13:08:02 the progress on the query is as follows:
The Vodacom Repairs and the Vodashop in question has been working on a solution and the feedback is as follows:
They will be upgrading you with a Samsung A55. They are running through the processes to exchange and dispatch the device from a systems perspective.
We've requested to be kept in the loop until you've received the device.
Regards
Vodacom Consumer Website Team
As per discussion on 2024/06/04 at 12:38:21 and at 13:08:02 the progress on the query is as follows:
The Vodacom Repairs and the Vodashop in question has been working on a solution and the feedback is as follows:
They will be upgrading you with a Samsung A55. They are running through the processes to exchange and dispatch the device from a systems perspective.
We've requested to be kept in the loop until you've received the device.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2024, 07:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/06/04 at 12:38:21 and at 13:08:02 the progress on the query is as follows:
The Vodacom Repairs and the Vodashop in question has been working on a solution and the feedback is as follows:
They will be upgrading you with a Samsung A55. They are running through the processes to exchange and dispatch the device from a systems perspective.
We've requested to be kept in the loop until you've received the device.
Regards
Vodacom Consumer Website Team
As per discussion on 2024/06/04 at 12:38:21 and at 13:08:02 the progress on the query is as follows:
The Vodacom Repairs and the Vodashop in question has been working on a solution and the feedback is as follows:
They will be upgrading you with a Samsung A55. They are running through the processes to exchange and dispatch the device from a systems perspective.
We've requested to be kept in the loop until you've received the device.
Regards
Vodacom Consumer Website Team
Best regards,