Vodacom south africa's worst customer service by far

On the 23rd of November I called vodacom wanting to cancel my contract because MTN had offered me a better deal.... I spoke to a consultant by the name of Crystal Sha who said that she could either match or better the deal...

On the 24th of November she called me back and the following was offered to me.

Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount

All for the amount of R683 you guys can verify this with your call records...

On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175

No 1000min! No 20GB data!

My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call vodacom im charged for the call and I hold on for so long that my minutes deplete...

By far vodacom is the company with the worst customer service I've ever experienced.. Its now the 10th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and when I do get a call from a vodacom consultant that arrogant fellow tells me he will escalate the problem to elite mobile who the hell is thay when my contract is with vodacom I called vodacom to upgrade not elite mobile.... I will post this on every social media platform to inform people of how *********** the staff of vodacom are....and if I have to I will take this the legal way because looks like they have no interest in sorting this out...

Very dissatisfied customer.... Mr Shameel Joosab i hope you know the company you run are ****** and the staff that work there are *********** on another level

PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOU INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!