KD
Kathrisha D

1 reviews | Active since Sept 2020

01 Sept 2020, 19:44

Vodacom South Africas worst cellular provider

Who **** that vodacom is South Africas leading cellular network?! They give the word pathetic a new meaning especially when it comes to customer service. They will hound you day and night when you miss a payment but when instructed to action a payment via debit order they play a deaf ear which now becomes a paying customers fault. They then hand you over to a debt collector who is so unprofessional that when asked to email banking details, they reply saying it takes a day to be received, really from which planet? When calling vodacom you are asked to rate the service you received once you are done with being transferred from call a to call z, biggest joke ever. Im disgusted to call myself a customer of over 10 years. Save yourself the drama and trouble NEVER EVER sign a contract with them.

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2020, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team