Vodacom South Africa offers free screen insurance then bills for it

<p>I have been a loyal customer of Vodacom for 10 years. A month ago it os time for my two year phone upgrade. Upgrade done, I am happy. Two days later I receive an sms saying that my screen insurance has been activated. After I explicitly said I am interested in NO insurance. I phone vodacom immediately. Guy ensures me that this is a 100% free insurance accompanying my new upgrade. Obviously, nothing is for free and I ask him again... Are you sure this is free and I am not going to be billed. He says, yes mam, it is for Free. So invoice comes.... I am billed for screen insurance. Nr 1: I didn't ask for insurance. Nr 2 I was ensured it is absolutely free. Unacceptable. Vodacom, this is the last time I will renew my contract with you. Blatant lies and thievery. Totally disappointed!!!! </p>