JK
Jaco K
1 reviews | Active since Nov 2011
25 Feb 2023, 12:33
Vodacom South Africa - NO CUSTOMER CARE / ASSISTANCE / RESOLVE / ........
Numerous emails, lock it on their website, What's Up = unresolved!! Inform (via email, screen shot attachments) Vodacom on 21.2.2023 that my number is inactive, Vodacom reply that they sms me numerous time (awaiting their proof) - and deleted my number on 23.02.2023. Over 10 emails to customer care (care??) and all they request on their emails is: "You might receive an SMS from Vodacom asking you to rate my service." There is NO SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Feb 2023, 16:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2023, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JK
Jaco K's updateReviewer Update
25 Feb 2023, 19:10Good evening, Vodacom. As requested, contact me via What's Up call or email, as I'm currently in Saudi Arabia. Awaiting your contact.
JK
Jaco K's update25 Feb 2023, 19:10
Reviewer Update
Good evening, Vodacom. As requested, contact me via What's Up call or email, as I'm currently in Saudi Arabia. Awaiting your contact.
Vodacom's replyOfficial
26 Feb 2023, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2023, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JK
Jaco K's updateReviewer Update
28 Feb 2023, 18:40Vodacom!?!?!?!?!
All I receive from Vodacom "...are you happy with the way that I have assisted with your query today?"
Vodacom you're NOT assisting me!!! Vodacom you don't answer my questions!! You don't resolve my query!! READ / check ALL the emails, with attachements, that's been send to Vodacom!!!
All I receive from Vodacom "...are you happy with the way that I have assisted with your query today?"
Vodacom you're NOT assisting me!!! Vodacom you don't answer my questions!! You don't resolve my query!! READ / check ALL the emails, with attachements, that's been send to Vodacom!!!
JK
Jaco K's update28 Feb 2023, 18:40
Reviewer Update
Vodacom!?!?!?!?!
All I receive from Vodacom "...are you happy with the way that I have assisted with your query today?"
Vodacom you're NOT assisting me!!! Vodacom you don't answer my questions!! You don't resolve my query!! READ / check ALL the emails, with attachements, that's been send to Vodacom!!!
All I receive from Vodacom "...are you happy with the way that I have assisted with your query today?"
Vodacom you're NOT assisting me!!! Vodacom you don't answer my questions!! You don't resolve my query!! READ / check ALL the emails, with attachements, that's been send to Vodacom!!!