Vodacom South Africa is the worst SERVICE PROVIDER IN SOUTH AFRICA

Good Day My frustration and dissatisfaction towards Vodacom South Africa is beyond words. I upgraded my contract in March 2017. After I upgraded they send me the wrong phone.(Never upgrade online or telephonically). I've returned that phone and requested that the correct phone be send to me. That's where my frustration stared. Ever sine March 2017 I am paying for two handsets on one contract. I've logged several Service Request and nothing has happened until now. Guess what... Vodacom has now actually charged me for the phone I returned. I then logged another Service Request and its still not shorted out.

Contract Details: Account No: I ********** -7 Cellular No: ********** 975 Current Invoice No: H6-95SP7

Here is a list in date form of all the Service Request I've logged: 1- ********** ********** 18th July 2017 1- ********** ********** 19 July 2017 1- ********** 777543 1 Nov 2017 1- ********** ********** 02 Nov 2017 1- ********** ********** 07 Nov 2017 1- ********** ********** 07 Nov 2017 1- ********** ********** 14 Nov 2017 1- ********** ********** 14 Nov 2017 1- ********** ********** 23 Jan 2018 1- ********** ********** 25 May 2018 1- ********** ********** 21 June 2018

So after logging all these service requests not one has Vodacom actually try to contact me to at least explain to me what they busy doing trying to short out the account. Today I was promised that they will short it out. How true that is I don't no. I have to now cancel my debit order with my bank as this is unacceptable. I will definitely not upgrade any one of the two contracts I have with come the end of the term, nor will I advise any of my family and friends to do so.

Thanks for nothing Elrich