Vodacom South Africa Is *******

Hi I was requested to send a DM regarding the issue I'm facing.

I have lost service to my fibre for over 2 weeks now, and there is no resolution in sight. I have a combined bill for fibre and cellphone. Fibre says my account is in arrears and cut off my service. After multiple calls to the Contract department, pre-paid department, billing queries and fibre department, it was found that a credit that was done early this year was did not cover the full amount they were suppose to credit.

The credit was supposed to be done because there were incorrect charges on my bill late 2023 and this was credited in May this year, but (as stated previously) they didn't credit the full amount. So that amount remained on my bill, making my account stay in the red till it was cut off.

Mind you I faced something similar last year and a credit of about 3 000 had to be done in May or April last year.