KM
Kurauone M

1 reviews | Active since Apr 2021

25 Aug 2021, 08:44

Vodacom South Africa *****.

I cancelled my data contract with Vodacom in the month of March, and they decided to offer me a different deal, which I rejected.

To my surprise, Vodacom has been deducting double amounts of money from my account for 3 or 4 months, which I then referred to the bank to reverse the last month's transaction. Yesterday Vodacom did send me summons saying there are taking me to debt collectors.

Why would a company like Vodacom forcefully or push their products on clients, because I called their contact center and informed them that I have a better internet service provider and was no longer interested in their service.

If they say its not true i will forward you they emails used for communication.

0
Replies (3)
KM
Kurauone M's update25 Aug 2021, 08:46
Reviewer Update
Add #WIN
Vodacom
Vodacom's reply25 Aug 2021, 09:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Kurauone M's update25 Aug 2021, 09:08
Reviewer Update
yes lets talk no whats app. i don't want to talk to someone who cannot make decisions, i cannot pay my money after cancelling the contract.