VODACOM SOUTH AFRICA CORPORATE POLICY LACKS SORELY IN ******, AGEISM AND ALSO CORPORATE SOCIAL RESPONSIBILITY / SUSTAINABILITY!

Encountered extreme ****** this morning from VODACOM South Africa

Did you know that if you had a secondary Sim card that you only use in time of crisis in your data ****le (Portable internet) and the card is inactive for a certain period of time, the number is canceled?

Why times of crisis? Whenever Escom do they think with loading one can jump in your car plug this in your cigarette lighter and still have Internet while you’re driving!

Why ******? After very tedious and irritating struggle to get live support from VODACOM, I am told the only way to reactivate this number or to continue to use this Sim card was to take out a contract!

When I inquired why customers are not informed, I am told it is written on the back of the Sim card package!

Please look at this package :

It is in one language only - English See how find the print is You have to really read to find this ‘ proposition’

Do you really expect every member who has a VODACOM prepaid card in settlements in South Africa to read this information and understand what this is about?

In an economy that keeps strangling their residence, wonders why customers are not allowed to use their pre-purchased prepaid Sim card if and when they needed it, are FORCED to take out a CONTRACT????

VODACOM calls themselves, user-friendly and customer friendly but at the moment I strangling consumers to compel them to a regular monthly payment of a contract instead of using a prepaid Sim card if and when they need it.

God help you if you are inactive on your Sim card usage!

VODACOM will cancel your card and your number without ANY PRIOR NOTIFICATION AND YOU MIGHT FIND YOURSELF IN VERY DIFFICULT SITUATION AT A VERY INCONVENIENT TIME WITHOUT A SIM CARD THAT IS ACTIVE!

VODACOM IN REALITY DEFINITELY DO NOT GRASP THE DIFFICULT ECONOMIC TIMES THAT THIS ENTIRE COUNTRY IS FINDING ITSELF INTO AND IS ONLY OUT FOR MONEY AND REVENUE!

add to this the millions of inactive Sim cards and packages that are added to landfill and waste! Does VODACOM SOUTH AFRICA believe in sustainability at all? DO VODACOM SOUTH AFRICA HAVE A SUSTAINABILITY POLICY? VODACOM South Africa care about the environment at all. Obviously NOT!

From the outside, it appears decision-making is ad hoc and one arm doesn’t know what the other arm is doing! Maybe social compliance, corporate social responsibility, sustainability. It’s just a JOKE! Shame on VODACOM South Africa!

The arrogance is quite appalling!!!

PLEASE LOOK AT ENCLOSED VODACOM MATERIAL THAT CONTAINS THE CONSUMER INFORMATION AND IS THE ONLY INFORMATION SERVED TO EVERYONE IN SOUTH AFRICA ! IF YOU ARE MORE THAN 80 YEARS OLD (YOU HAVE TO GO AND GET NEW SPECTICLES AS YOU ARE COMPELLED TO READ THIS) AND IF YOU ARE IN ANY INFORMAL SETTLEMENT WITH THE ONLY WAY TO AFFORD A SIM CARD IS WITH A PRE-PAID SIM (YOU ARE COMPELLED TO READ THIS EVEN IF YOU ARE NOT ENGLISH LITERATE!!!!) :) :)