Vodacom South Africa Call Back Failure.

After attempting to start a new contract with Vodacom , i have not yet received any feedback. This would be the second time that this problem arises .The first time i app**** , after waiting 4 days for a response , i had to call Vodacom call center , just to hear that i should send my documents ( one would think that a company of Vodacom's "Size" and "Stature" would at least let a customer know about the documentation awaiting status ). After all this , i have still not received any form of a call.Now that is a month ago. We are sitting on the second month and second attempt and still no calls. Is it a lack of interest in customers , employee incompetence or are you just gonna play the "unaware" card .