1 reviews | Active since Mar 2009
Vodacom south Africa
I have a contract with Vodacom South Africa, this contract is currently with Vodacom Bluff Checkers The problem is with my router The router gets very hot, takes long to start up,cuts off automatically I sent Numerous DM to the Vodacom Facebook page, told to take it to the store Went to the store today,explained to the manager the problem with the faulty router. The manager admitted that his technician cannot do anything to the router as it gets very hot. The manager admits that the router needs to be replaced with a new one as it's under contract. But to be on the safe side he needs to send the router to the Vodacom repairs store to verify. I sent a DM to the Vodacom Facebook page, This is there reply. The router needs to be sent to the Vodacom repairs store tried to explain to this ******** person that I work from home and cannot wait 3 weeks . Tried to explain that the router is under contract, The manager admitted that the router needs to be replaced I requested a supervisor or manager to contact me Still waiting
Still waiting
Today I received a SMS from Vodacom
" dear Vodacom customer your service ticket with ref nos EC-1684-3UVCIR has been closed ""
Are you kidding me. How can you close the case without contacting me.
What kind of business promises to contact the customer, does not,then close the case.
Which part do you not get
The router gets hot, cuts off,
The store manager admits that the router needs to be replaced
I work from home,are you going to give me a replacement router, and when your repairs store agrees to with the manager.
Then what
3 weeks without the router,
What excuse do I give my boss.
For that I can get fired
Which part do you not get
The router is faulty
Replace it.
Stop with the BS
If I do not get a replacement router
I will cancel both my contracts
I am not going to lose my job because you guys are ***********.
Next time get your consultant to phone me
Still waiting
Today I received a SMS from Vodacom
" dear Vodacom customer your service ticket with ref nos EC-1684-3UVCIR has been closed ""
Are you kidding me. How can you close the case without contacting me.
What kind of business promises to contact the customer, does not,then close the case.
Which part do you not get
The router gets hot, cuts off,
The store manager admits that the router needs to be replaced
I work from home,are you going to give me a replacement router, and when your repairs store agrees to with the manager.
Then what
3 weeks without the router,
What excuse do I give my boss.
For that I can get fired
Which part do you not get
The router is faulty
Replace it.
Stop with the BS
If I do not get a replacement router
I will cancel both my contracts
I am not going to lose my job because you guys are ***********.
Next time get your consultant to phone me