GC
Gavin C

1 reviews | Active since Feb 2021

13 Apr 2022, 22:26

Vodacom South Africa

My contract ended on 21 Jan 2022, I called end of December to process the cancelation. Vodacom ensured me that the cancelation will be processed and my last payment will be end of January 2022. I did a follow up call early Januarie just to make sure that everything is still on track with the cancelation. To my surprise Vodacom informed me that a cancelation was never processed but they ensured me for a second time that they will process the cancelation. Then Vodacom took my money end of Januarie, off corse I thought that it was my last payment but then on the 1st of February I received my minutes and data as per usual. I contacted them again and again no cancelation was processed and just like before vodacom said that they will cancel but never did. They kept taking my money and I started reversing my debt orders. Finally in March I called these idiots to try and cancel again but instead the gave me a data and airtime Sim only deal I could not refuse. I accepted the deal instead of trying to cancel the damn thing. Now Vodacom wants me to pay all the debit orders I reversed and disabled my Sim card from their network. I will not pay them a cent other than the new R99 Sim deal I signed up for. They basically forced me to take out a new contract and now a my services are suspended. This is my business number and I can't make calls or use any data on my Sim. I gonna loose it if this **** don't get sorted soon. My advice to others is stay the F_ck clear from vodacom, ****** is what they are

0
Replies (1)
Vodacom
Vodacom's reply14 Apr 2022, 06:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team