TK
Thulisile K

1 reviews | Active since Aug 2014

17 May 2017, 17:24

Vodacom south africa

<p>I am so disappointed with vodacom again. I had a cellphone contract that was settled in 2014/2015 to my surprise when I tried to apply for finance I have a balance of 209 tgat I owe. What is more ****ing is that Vodacom at the time of cancelling still debited extra funds from my account and I never got assisted with a refund. Now my credit score is lower because of this. I reallu need my refund and a quick fix from vodacom. Unbelievably I am still using their network. </p> <p> </p> <p>I did call in to the legal department which also confirms that I do not owe vodacom. </p>

0
Replies (3)
Vodacom
Vodacom's reply18 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TK
Thulisile K's update30 May 2017, 17:15
Reviewer Update

What's the status of this?

TK
Thulisile K's update14 Jun 2017, 09:21
Reviewer Update

Still no feedback..