SM
Sihle M

1 reviews | Active since Feb 2014

04 Oct 2016, 10:24

Vodacom, soulless ruthless ingrates!!!!

<p>I have been with Vodacom since I was 15, my whole family is with Vodacom, but the heartless policies they have are just enough to make me consider leaving them FOREVER! I took out a contract with these guys, I have been paying it off diligently every single month without fail, and now my contract has come to an end. I have close to R1000 in airtime and guess what? These guys tell me I have to use it all before the end of the month or I lose it all. WHAT???? I paid you guys IN FULL every single month, my money is STILL sitting in your bank accounts, but I'm going to lose my airtime?? And to make matters worse, I can't transfer it to my primary Vodacom number, I ca't buy a data bundle for my Primary Vodacom number, WHY????????? I have two vodacom numbers, my primary one I've had for close to 10 years now. Why on earth can't I buy a bundle with my contract airtime for myself? These are absolutely ridiculous and retarted rules. And guess what? I'm never taking out a contract with you guys again because you clearly don't give a damn about the needs of your clients. It's fine, cheat me, wipe out my airtime that I paid for without even allowing me to do what I want with it. You guys make me sick and I will make sure that I migrate my whole family to anothe rnetwork that gives even 2 milligrams of a damn about their clients.</p> <p> </p> <p>Goodbye forever</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team