Vodacom sort your selves out!

what a disaster, service is shocking for the past two years I have been trying to sort out my account with absolutely no help at all. in fact they have not even had the common decency to get back to me when I have managed to contact some one the the correct department. April 2022 I signed a contact for a vodacom Home Internet @ R699,00, as advertised but since day one I have been charged R 720,00 now i know that on a monthly basis R 21,00 is not much but over two years this does add up (R504,00 over the two years in fact). If I was short paying Vodacom overt the past two years by R 21,00 I know that I would have been handed over and my service would have been suspended long ago. Every time I have gone into the Beacon Bay branch where i signed the contract, I get some excuses as to why they cannot assist me, when I queried the amount difference I have been told that it is VAT, Vodacom your staff need a lesson in maths! or that there has been a change in price? when are where? I was not not notified at all and surly that I would have been charged R 699 at some stage but no I have been charged R 720 since the beginning.

As for Tobi your voice bot it need to be sorted out so that someone can get hold of a living beathing person so that problems like Home Internet can be sorted, I am certainly not wanting to port my day to day mobile phone to your services.