gR
gaynorr R

1 reviews | Active since Jan 2017

19 Jan 2017, 21:57

Vodacom soothes my ruffled feathers

<p>I posted a review on Jan 16th re the distressing service I received from Vodacom after my husband died and I tried to have his contract transferred to my name.</p> <p>Today a very nice guy from Vodacom customer service called me to apologise. It appears the transfer has now gone through and the suspension has been lifted from the phone. Hellalujah - I can use the phone again!</p> <p>Thank you Vodacom and thank you for the credit for the months I paid when you had suspended the phone through no fault of mine. I apprecaite your response and your willingness to correct the situation. Joyfull.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 07:17
Official

Dear Joyless,

Thank you for taking the time to share the experience with us.

Lesley is a flying example of Customer Excellence.

Have a wonderful day further.

Regards,

Cassandra