VODACOM SOLUTIONS DEPT HAS NO SOLUTION

Signed migration request 2 months ago, 13th Feb. So many phone calls later and I am still on my previous Package. Really now!! The worst part is..... Since 1 March unable to load airtime or data. And NOBODY at Vodacom knows why? Or can fix it. For the past 18 days I have to carry my spare cellphone along as hotspot. Their SOLUTIONS DEPT does not have the Solution! One single person called Precious is the ONLY person who is trying and calling back. She is struggling to get response from the "Back office". Clearly my 5 contracts for over 15 years does not matter, I'm just a number. In the meantime I am struggling in my work day, which I may add is in the medical profession with patients on the other side. As long as it is not their family and does not affect them.... Why care. Every year a different issue, but I stay loyal. Upgrade due in July, but I am rather paying the excess to move to another Service provider. You can only call the "Dark hole customer services" so many times.