Vodacom sold me someone elses router - got hacked - not fixing it

Hi, long time Vodacom subscriber here. Since my first cellphone more than 15 years ago, maybe 20? Last week Thursday I tried to change my password for my router. Friday evening I logged 3 calls and were informed I am not allowed to change the password through the Nokia way 3 website. The technicians will do this. After more than an hour from my phone, they realized that the serial number on my router does not...DOES NOT mach my router but someone else router, by make and model. Hence they cannot change the password. Here is the kicker. The day they installed the router they had the team take photos of the entire installation and yet they do not know why i have some one elses router. The router does not even match the serial number of make and model. I got hacked more than once and think it is obvious why... Now it is Thursday. i was promised to have some people from Vodacom to come and fix my router today at 14:00. After 30 minutes on the phone, including 5 dropped calls from Vodacom side I was informed that there was no schedule made. Now today Thursday, after 5 dropped calls and 30 minutes on the phone VODACOM still has to get back to me by email, call or a personal visit and still i have no confirmation about when the call center manager would be able to contact me as they are very busy.

Quick to sell but impossible to fix an issue they cause.

See if your passwords can be changed and good luck expecting Vodacom to do the simple call back when you need them too. yes I got call backs twice and each time I had to correct their notes as they did not once take down and pass over the correct information... So guess Ill have to keep calling for the rest of the day as Vodacom does not in my experience the last 6 days deliver on any agreement or information control on their side. Loosing more than 75k is one thing. loosing money every day because they refuse to fix their mistakes is another. Vodacom does not care I highly advize you to searh out any other alternative if you have an option. we do not and have to deal with this for now and their 2-3 days of no internet connection a month the last few months. Vodacom will cost you far more in money than you could realize.

Regards Out of patience and not in the mood for how sorry Vodacom is but doe nothing to rectify the problem. A paper trail of incorrect information I have to constantly ask to be updated. But wait, Vodacom, you record those messages so get listening. There should be far more information on their than in your paper trail.

Out of patience and disappointed to a very high degree Julian