TM
Tsholofelo M
1 reviews | Active since Feb 2022
24 Nov 2022, 10:54
Vodacom sold me lies.
Vodacom sold me lies and don't want to own up and rectify.
Vodacom offered me a contract on November 2021 and was supposed to pay 189.99 for 500mb 50 min and an extra sim with Mygig 1 for free.
From January 2022, I am billed for that attractive sim and been trying to rectify that with them but I'm not winning. They corrected it for June 2022 and from July we went back to square one. Customer service keep on referring the query to back office and according to them I'm supposed to pay for that sim as it was a mistake and they communicated that to me, which they did not. The quotation states very clear that the free gig is for 30 months.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Nov 2022, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2022, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Tsholofelo M's updateReviewer Update
24 Nov 2022, 14:38Same feedback that I'm not satisfied with, and it was before I wrote my review here. Please help me with cancelation of this contract, as I have proof that vodacom 1 gig was for free for the entire 30 months.
TM
Tsholofelo M's update24 Nov 2022, 14:38
Reviewer Update
Same feedback that I'm not satisfied with, and it was before I wrote my review here. Please help me with cancelation of this contract, as I have proof that vodacom 1 gig was for free for the entire 30 months.