Vodacom sold contract under false info & pretenses and delivered old technology defective device and I cancelled contract immediately after wasting my time and calls to all departments to sort .Vodacom now not responding or handling or fixing complaint

<p>Vodacom sold contract under false info & pretenses and delivered old technology defective device and I cancelled contract immediately after wasting my time and calls to all departments to sort .Vodacom now not responding or handling or fixing complaint</p> <p>Vodacom does not care about their customers at all and aparently instructions to staff is that clients are not allowed to speak to the Customer Service Manager</p> <p> </p> <p>COMPLAINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was called on Friday. The lady said she was calling directly from Vodacom Rewards Customer Care and convinced me to take out a data contract. I was offered a 10 Gig during the Day and a 10 Gigi night owl + WiFi router . I asked what model it was and if newest as I do not want an old modem. I was told it was a 2017 latest model excellent high speed and the sales consultant ****. It was a slow 2016 old model. The model was dropped off late Friday afternoon. I charged the unit overnight. The device was defective. The battery kept showing it was depleted and I could get no bars. After spending about no less than 20 hours on the phone from Saturday & Sunday and Monday & Tuesday. It is Thursday. Vodacom sent standard copy and paste response they will investigate and to date nothing. I am still waiting to fetch the device and cancel the contract which I cancelled Tuesday morning 1 August 2017.</p> <p> </p> <p>I spoke to Aftersales at Mondo and was informed I am in the cool off period after expressing my complaint. I cancelled and asked them to fetch the device Wednesday before 12:00 and to be sure NOT to charge my account or debit my account. I have spoken to several people at aftersales and cancelled several times , yet when I called customer care they were unaware of this. I also tried to get get the sim activated and internnet settings and the device working without any luck even with vodacom's technical department.</p> <p> </p> <p>Mondo Vodacom department must lose my number and never call me again. Mondo has no customer service and incompetant staff. I again called after 5.13 Mondo aftersales to get the reference number again for the cancelleation. Reference number . Mondo called Thursday 29 July 2017 . Device delivered Friday late afternoon 30 July 2017. </p> <p>When I called now Mondo aftersales -again new lady said I received the device on the 27!!!!!!!!!!!!!!!!!!! Are you STUPID???????????????????????? You called me to sell me the defective device only Thursday 29 July 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been calling since Saturday logging the fact that the device is defective!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I told you to fetch your defective device and cancel this contract now more than 10 TIMES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!What is Wrong with you??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? I should sue Vodacom for all my time waisted on your INCOMPETANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!and email confirmation to ********** ********** </p> <p>Reference number of one of the many calls and I have several recordings of all calls NOKULUNGA SANGWENI was the consultant that gotr my irate call at Mondo Aftersales at REFERENCE </p> <p> </p> <p>I will now contact my lawyer.</p>