Vodacom sold a incomplete product and a line that is not working

My husband received a call from the upgrades department a week and a half ago he then upgraded his mobile number to a laptop. The lady in the line mis sold the product to us advising the laptop comes with a portable modern , laptop and windows Microsoft . We received the items to find no portable modem , no SIM card for the modem , no Microsoft office . I've been asking for call back from management and I'm still waiting since Friday the laptop was delivered on Wednesday last week . I've been calling in since Friday and no call back from anyone . My husbands business line cannot topup with minutes because the lady did not advise of this service will no longer her active on his number . I've asked to cancel this upgrade and I'm still waiting .